Privacy Policy

Welcome to Llama’s Privacy Policy!

This policy explains how we collect, store, protect, and share your information, and with whom we share it. We suggest you read this in conjunction with our Terms and Conditions of Use.

While you’re enjoying the Llama mobile application (including the desktop version) (“App”), our websites, or using our digital products and services (such as our competitions or surveys) (together, referred to in this Privacy Policy as our “Sites”), we collect some information about you. In addition, you may choose to use the App or Sites to share information with other users, including your friends and contacts (“Users”). We may also need to share your information sometimes.

This Policy explains how we protect your personal data, so please read very carefully!

Information we collect

The App and Sites are operated by “Llama” (also referred to in this policy as “we” or “us”) which is the controller of personal information collected and processed through the Llama App and Sites. Llama has designated a Data Protection Officer and they can be reached by emailing support@llama.market

Registration Information

When you download the App and create an account (“Account”), we may collect certain information (“Registration Information”) about you, such as:

  • Name
  • Username
  • Email address
  • Cell number
  • Gender
  • Identity
  • Date, time, and location of birth
  • Sexual preference
  • Photographs
  • Location
  • Login information for social media accounts that you connect to your Llama Account (e.g., Facebook, Instagram)
Profile Information

We recommend and encourage you to think carefully about the information you disclose about yourself. Avoid sharing sensitive information such as email addresses, phone numbers, addresses, credit card details, or national identity numbers.

Profile Verification Information (Including Biometric Information)

For safety and security, and to ensure you have the best possible user experience, we require Users to verify their accounts. This might include providing your phone number and carrying out photo verification.

Purchases Information

If you decide to purchase any of our premium services, we will process your payment information securely. This information is retained for fraud prevention and audit/tax purposes.

Geolocation Information

If you have given Llama access to your location in your device settings, we will collect information about WiFi access points and other location information about your longitude and latitude.

Device and Photos Information

We may collect information about your device when you use the App, including the unique device identifier, device model, and operating system. We may also access your device’s address book solely to add someone to your contacts.

Messages

We review the content of messages sent in the App to identify topics, sentiments, and trends across our Users. We take steps to remove personally identifying information from such messages before reviewing them.

Surveys and Contributions

From time to time, we may run surveys for research purposes and may contact you to participate. Participation in surveys and marketing campaigns is optional.

Customer Support

If you contact our Customer Support team, we will receive your email address and may track your IP address and the information you send to us to help resolve your query.

Cookies and Similar Technologies

We may collect personal data from you automatically using cookies or similar technologies. A cookie is a small file that can be placed on your device or browser that allows us to recognize and remember you.The App and Sites are operated by “Llama” (also referred to in this policy as “we” or “us”) which is the controller of personal information collected and processed through the Llama App and Sites. Llama has designated a Data Protection Officer and they can be reached by emailing support@llama.market

How we use it

Our main goal is to ensure your experience on Llama is enjoyable. In order to deliver an enjoyable experience to you, we may use your information to:

  • Offer you our services and features
  • Contact you with information about the App (e.g., updates and new features)
  • Personalize the App/Sites and the content we deliver to you.Conduct research and analytics about how you use and interact with the App/Sites
  • Test new technologies and processes designed to enhance and improve the App/Sites
  • Resolve disputes, troubleshoot problems, and enforce our Terms & Conditions
  • Investigate fraud, protect our legal rights, and enforce our Terms & Conditions
  • Send you information about promotions and offers (with your consent)
  • Protect our Users and third parties from harm.
DATA YOU GIVE
DATA 
WE COLLECT
ACTION

You request a demo of Bearer

We call you

You use Bearer

You receive emails from us

You chat with us for customer support

You opt-in to marketing messages

We engage certain trusted third parties to perform functions and provide services to us. We may share your information with these third parties, but only for the purposes of performing these functions and providing such services.

Service Providers

To monitor activity on the App and approve content, we may share your name, user registration details, profile information, content of messages, and photographs.

Moderators

To facilitate payments for our premium services, we may share your cardholder name, cardholder address, card number, payment amount, and transaction date/time.

Payment Processing

We will cooperate with law enforcement requests for information within or outside your country of residence where required by law.

Law and Harm

In the event of a business transition or change of ownership, such as a merger or acquisition, we may disclose your personal data.

Business Transfers

We partner with marketing services providers to help us market and advertise our App and services on third-party websites and applications and measure the effectiveness of our advertising campaigns.

Marketing Services Providers

We may share aggregated information with third parties that include your personal data (but which doesn’t identify you directly) together with other information including log data for industry analysis and demographic profiling.

Aggregated Information

What others may see about you

Your Llama profile and other information you make available via the App may be viewed and shared by Users with individuals who may or may not be users of the App. Be careful about posting sensitive details about yourself on your profile.

Age restrictions

You must be at least 18 years old to use Llama. We do not knowingly collect any information about or market to children, minors, or anyone under the age of 18. If we become aware that a child under 18 has registered with us and provided us with personal information, we will take steps to terminate that person’s registration.

Security

We take appropriate security measures to help protect your information against loss, misuse, unauthorized access, or disclosure. We use reasonable security measures such as secured servers using firewalls. However, no website or Internet transmission is completely secure.

Linking other accounts to Llama

When you sign in to our App using your social media account, you give permission to that platform to share certain information with us. This information helps us form your Llama account. If you register or sign in with your Apple ID, you give Apple permission to share your Apple login, a name, and an email (which can be randomized).You may link your Llama account with other social media accounts. This allows you to share some information from those accounts directly to your Llama account.

Your rights

Privacy laws applicable in your country may give you the following rights:

  • Right to be informed: What personal data an organization is processing and why.
  • Right of access: You can request a copy of your data.
  • Right of rectification: If the data held is inaccurate, you have the right to have it corrected.
  • Right to erasure: You have the right to have your data deleted in certain circumstances.
  • Right to restrict processing: In limited circumstances, you have the right to request that processing is stopped but the data retained.
  • Right to data portability: You can request a copy of certain data in a machine-readable form that can be transferred to another provider.
  • Right to object: In certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
  • Rights related to automated decision-making including profiling: In limited circumstances, you have the right to Several rights where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual.

To exercise any of your rights, please visit our Contact Page or email our Data Protection Officer at support@llama.market.

Your data

Data locations

To provide our service, we operate a global network of servers, including in the US. Data collected by advertising partners and other service providers may also be held outside your country of residence. We ensure that data is adequately protected by ensuring that valid, legal mechanisms are in place.

Data retentions and deletion

We keep your personal information only as long as we need it for the legal basis relied upon and as permitted by applicable law. When your Account is deleted, we ensure it is no longer viewable in the App. For up to 28 days, it is still possible to restore your Account if it was accidentally deleted. After 28 days, we begin the process of deleting your personal information from our systems unless required for legal or regulatory purposes.

Policy changes

As Llama evolves, we may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be available within the app. If we make a change to this policy that, in our sole discretion, is material, we will notify you via an email or by posting a notice within Llama.

How to contact us

If you have questions about this Privacy Policy, you have different options below:

Email: support@llama.market

By using Llama, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.